Shipping policy
Shipping Policy
ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS
All CarVexo orders are processed within 1–2 business days and typically require approximately 5–12 business days for delivery with our Free Shipping option.
Please note that delivery times are estimates and may vary due to unforeseen circumstances, holidays, customs procedures, carrier delays, or other factors beyond our control.
Taxes & Duties: By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Lost/Damaged Packages:
If your package is lost, stolen, or arrives damaged, please contact our support team as soon as possible with your order number and, where applicable, photos of the package and its contents.
CarVexo works with third-party shipping carriers and will make reasonable efforts to assist with shipping-related issues. However, once an order has been handed over to the shipping carrier, delays or delivery issues may be outside of our direct control.
Shipping Carriers:
Shipping is provided through third-party carriers. Once your order has been handed over to the carrier, shipping and delivery are managed by the respective carrier. CarVexo is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, holidays, or other circumstances beyond our control.
Incorrect Mailing Address:
Please double-check your shipping information before completing your order. If you notice an error in your mailing address, contact our support team as soon as possible.
CarVexo is not responsible for packages sent to an incorrect address due to incorrect information provided by the customer during checkout. If the order has not yet been shipped, we will make reasonable efforts to update the address when possible.
Shipping Terms of Service:
By placing an order with CarVexo, the customer confirms that they have read and understood these shipping terms and conditions.
Delivery times are estimates and are not guaranteed. By placing an order, you acknowledge that shipping may be affected by circumstances outside of CarVexo's control, including carrier delays, customs procedures, weather conditions, holidays, and other unforeseen events.
Contact Us:
If you have any questions about shipping or your order, please contact us at: