Refund policy
At CarVexo, we want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us and we will review your request according to the terms below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. You must also provide your order number or other proof of purchase.
To request a return, please contact us at:
Please include your order number and a brief description of your return request.
Do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.
Please provide your order number and clear photos or video showing the issue so that we can review it and determine the appropriate solution.
Return Shipping
If a return is approved, we will provide you with instructions regarding where and how to return the item.
For items that are defective, damaged upon arrival, or incorrectly shipped, CarVexo will determine the appropriate return shipping arrangement.
For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.
Non-Returnable Items
Certain products may not be eligible for return, including personalized products and items that cannot be returned for health or safety reasons.
If you are unsure whether your item is eligible for return, please contact us at support@carvexo.shop.
Exchanges
If you would like to exchange an item, please contact us first. Depending on the circumstances, we may ask you to return the original item and place a new order.
European Union Customers
If you purchase from the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible online purchases.
Nothing in this policy limits any rights you may have under applicable law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or card provider to process and post the refund.
Contact Us
If you have any questions about returns or refunds, please contact us at: